Q: How long does shipping within Pakistan take?
A: Typically we deliver within 1-2 business days in Karachi and 2-3 days in Lahore and Islamabad. Other cities within Pakistan take between 2-4 business days. If you want to track your order please WhatsApp us at +92 307 296 7776, email us with your order ID at firstname.lastname@example.org, or direct message us on Instagram @thechyllstore.
Q: What are your shipping rates?
A: Our shipping rates for Karachi are PKR 200 per order. For the rest of Pakistan shipping rates are PKR 250 per order.
Q: Do you ship internationally?
A: We are working on it. Stay tuned.
EXCHANGE & REFUND
Q: Do you offer exchanges?
A: Yes, we offer a 7 day exchange policy for orders in Pakistan.
Q: How do I exchange my product?
1) The exchange request must be initiated by WhatsApping us on +92 307 296 7776 within 7 days of receiving the order.
2) The item(s) must not be worn, marked (for example makeup marks), damaged, or washed. Item(s) must also have all original tags.
3) Customers will need to mail the piece(s) to be exchanged to our distributing partner, SIAR. Once the exchanged piece(s) are approved through a quality check, the new requested piece(s) will be delivered to the customer.
4-G, PECHS, Block 6, Shahrah-e-Faisal, Karachi, Pakistan
+92 307 296 7776
4) Exchange requests will be processed within 7 working days of receiving the exchanged item(s) at the mailing address provided above.
5) International orders are considered final sale and cannot be exchanged.
Q: Can I return my order?
A: We only offer exchanges for your orders at the moment.
For more information or special cases please contact us at email@example.com or via direct message on Instagram @thechyllstore
Q: Can I change or modify my order after placing it?
A: We process orders as soon as we receive them. If you want to cancel or change your order, please WhatsApp us on our Customer Services number: +92 307 296 7776.